Industries/Retail & E-commerce

Retail & E-commerce

Product discovery, order tracking and returns — automated

Give your retail business a 24/7 AI assistant that helps customers find products, tracks orders, handles returns and upsells naturally — on WhatsApp and your website.

Set up your Retail & E-commerce bot free All industries

What XpurseCare AI does for your retail & e-commerce business

Product availability, sizes, colours and specifications

Accurate pricing and promotion eligibility

Order status, tracking and delivery timelines

Returns, exchanges and refund requests

Store location, hours and online shop links

Natural upselling of related products

WhatsApp Channel

Your bot is live on WhatsApp — the channel your Nigerian customers already use daily. No app download required.

Website Widget

Add a one-line script to your website and your AI support agent pops up instantly — no backend setup needed.

Multilingual AI

Speaks your customers' language

XpurseCare AI automatically detects and replies in English, Yoruba, Hausa and Pidgin — matching whatever language your customer uses, without any configuration.

EnglishYorubaHausaPidgin

Frequently asked questions

Can it handle order tracking?

Yes — add your tracking system info to the knowledge base or provide a tracking link the bot can share.

What about returns?

The bot handles return requests according to your store's return policy in the knowledge base.

Perfect for

Fashion storesElectronics retailersSupermarketsOnline shopsGift stores

Start automating retail & e-commerce support today

No coding. No monthly commitments. Live on WhatsApp and your website in under 5 minutes.

Get started free